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Summary
Worked in Inbound/Outbound both U.S & U.K Campaigns.
Cold Calling Experience/Live Chat Support Experience/
Quality Assurance Experience/Q.A Coordinator Experience/Trainor/Feedback/Coaching Sessions Experience.
Simply Can do Attitude. If you have the right place for Working.
Projects
Experience
Senior Program Support Specialist
Pre_Certification, Prior Authorization, Appeals, Benefits & Eligibility Specialist
Q.A (Quality Analyst)
Currently Working As a Q.A Officer.
Medical Billing Officer
Worked as a Medical Billing Officer for Sypore Billing Company.
Main task is to call and in touch with several famous health insurance companies. Discuss the U.S Citizens Health Records/Labortries Test/claims approval/AR/Eligibilty/Claim status
Eco Energy Consultant
Eco Energy its a leading HVAC equipments selling company in Canada. I am hired to give consultancy to our clients that how they can get free assesment, how they are able to qualify for a brand new equipment and equipment upgrades at no additional or extra cost.
CRO (Customer Relationship Officer)
I worked in transdata for Yellow Pages Directory. We have to update the directory on daliy basis by contacting the Yellow Pages Contacts, that if the contact is still valid or not.
Q.A (Quality Assurance)
I was hired in MindBridge as a Q.A officer for Rewards Hotline Project. I used to monitor the sales calls, monitor the agents on live calls, mark quality as per the given SOP.
CSR (Customer Service Represantative)
Liquid Printer, its an online printing and packaging company. Which deliver quality products e.g Cardboard custom boxes to U.S & U.K clients.
